The Next G Network is Telstra’s next generation mobile network, bringing high-speed, wireless broadband internet to mobile phones and laptops in most places across Australia. Back to the top. I have listed below the output from the firmware update software. Fails when verifying user name and password. The error can also be caused by a bad or loose serial cable with external modems.

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This error may also occur if your modem is being given a bad init string – with a command that it does not support.

It may also occur if there is a problem with your service provider’s access equipment or on a ‘bad’ connection where the modem is retraining. The permanent solution is to remove Quickenor disable the Quicken Download Manager. Re-configure dial-up networking settings. Download the Windows Installation file.

Telstra Turbo Modem FAQ

If you receive replies, your internet connection is working correctly. Disable all other wireless communications devices e. With Windows or XP if you have Quicken turrbo Only the previously mentioned file. The error can be caused by the Quicken Download Manager; uninstalling the modem and re-installing it may result in the modem working mwxon for a single session.

If using the guide included in the downloaded firmware zip archive from the Maxon Australia site, you may find a couple of minor errors. If the modem has never worked, double-check installation, and if possible, try the modem in another system.


Fails when verifying user name and password. This error may indicate the modem is damaged, not connected, or installed improperly. Make sure the username, password, and connection to use are correct in each of the programs you use tepstra start a connection. Also see – Using HyperTerminal. If this happens, the username and password combination should work with DUNs.

If this error persists, try dialing in to the server with HyperTerminal connected directly to modem. Can occur with incorrect Connection settings. Check the lights on the modem. Close all other software programs running in the background.


The firmware version loaded to the modem is actually ‘2. Both pieces of software ran identically when tested on the pictured ‘Bigpond’ Dongle. The remote access phonebook file and network and dial-up connection information may be inconsistent. Start the installation process again.

If this is the case, it may be necessary to re-boot the computer before the modem will be recognized.

It operates over a mhz frequency. Try and access another web page. You must re-enable this device for the modem to connect. The firmware update software is pictured at the completion of the update with the complete process taking just under 4 minutes.


Any external antennas connected to the modem must be terminated SMA male. This includes e-mails and internet browser.

Maxon BP3-USB / Turbo Modem

Check that you have not changed the username or password in the default profiles under the data options. Depending upon your browser, mail, and other net-aware apps, a dial-up networking connection can be initiated by various programs – some of which may have their own settings for what DUNS connection to use, username and password.

The firmware update software and the firmware are two separate items, however in the case of the bigpond download, they are bundled together in a self extracting exe archive. If a program is being run automatically check your start-up group that accesses the modem and leaves the port open – you need to either change the configuration of that program, or remove it from the STARTUP group.